Refund policy

The Cyber Bracelet must be returned within two weeks from the date the customer receives it.

Return shipping fees are non-refundable.

If you find that the Cyber Bracelet you received is defective or damaged, we will provide you with a free replacement.

To qualify for a full refund, the product must be fully functional and undamaged. Please return it in its original packaging and provide proof of purchase.

If you receive a defective product or an incorrect item, contact customerservice@novemm.com with your order details and a description of the issue.

Defective or Incorrect Items

In case Novemm ship a defective or incorrect item we will arrange a replacement at no additional cost. Please retain the original packaging for the return.

Warranty

Your Cyber Bracelet is warranted for a period of one 2 years from the original date of purchase under the terms and conditions of this warranty.

The warranty covers manufacturing defects or failure to function.

The warranty doesn’t cover loss, texture damage, or changes in appearance due to careless handling and improper use.

Items must be returned in their original packaging.

Proof of purchase is required.

For warranty claim, inquiries or assistance, please contact us at customerservice@novemm.com